Last Updated: October 25, 2026
1. Introduction
Lenox Hill Massage & Physical Therapy PLLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our team, requesting insurance verification, or scheduling an appointment.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and what choices you may have regarding your personal information.
Our website is available at https://lenoxhillmassage.com/.
2. Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide
When you contact us or submit a form, we may collect information such as:
- Name and email address.
- Phone number and mailing address.
- Date of birth, when required for insurance verification.
- Insurance provider, policy or member ID, and related insurance details.
- Information included in messages or inquiries you send to us.
- Appointment-related information submitted through our website or booking services.
Please provide only the information necessary for your request and use the appropriate forms for their intended purpose.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, depending on the website configuration and technologies in use. This may include your IP address, browser type, device information, pages visited, referring website, and information about how you interact with our website.
3. How We Use Your Information
We may use the information we collect to:
- Respond to questions and contact requests.
- Help schedule, manage, or confirm appointments.
- Process insurance verification requests and communicate about insurance-related inquiries.
- Provide information about our massage therapy and physical therapy services.
- Maintain, operate, and improve our website.
- Monitor website performance and troubleshoot technical issues.
- Protect our website, business, staff, and users against fraud, misuse, and security threats.
- Comply with applicable legal obligations.
We will use personal information for purposes consistent with the reason it was collected and applicable law.
4. Insurance and Health-Related Information
Our insurance verification form may request information such as your name, date of birth, contact details, insurance provider, and policy or member ID.
We use information submitted through this form to respond to insurance verification requests and help determine what information may be needed before an appointment.
Please note that submitting an insurance form does not guarantee insurance coverage or reimbursement. Coverage depends on the applicable plan and other relevant requirements.
If you have questions about how your information is handled in connection with healthcare services or insurance, please contact us directly.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve the user experience.
Third-party services integrated into our website may also use cookies or similar technologies, depending on their configuration.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
The specific cookies and tracking technologies used on our website should be reviewed and documented according to the tools currently installed.
6. Third-Party Services
We may use third-party providers to support website operations, appointment scheduling, communications, analytics, or other business functions.
For example, our website links to an external appointment booking service operated through Mindbody. If you use a third-party service, the information you provide may be collected and processed under that provider’s own privacy policy and terms.
We do not control the privacy practices of independent third-party websites or services. We encourage you to review their privacy policies before submitting personal information.
7. Sharing of Information
We may share personal information when reasonably necessary for the purposes described in this Privacy Policy, including:
- With service providers who help operate our website or support our business.
- With relevant parties when processing appointment or insurance-related requests.
- When disclosure is required by law, regulation, legal process, or a valid governmental request.
- When necessary to protect our rights, property, safety, or the safety of others.
We do not use this Privacy Policy to authorize sharing unrelated to the purposes for which information was collected. Any sharing remains subject to applicable legal requirements and relevant contractual obligations.
8. Data Security and Retention
We take reasonable steps designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing requested services, maintaining appropriate business records, resolving disputes, and meeting applicable legal requirements.
Actual retention periods depend on the type of information and the circumstances in which it was collected.
9. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.
You may also contact us with questions about how your information is used or request that we review your privacy-related concerns.
To submit a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding to certain requests.
Some information may need to be retained where required or permitted by law.
10. External Links
Our website may contain links to third-party websites, including appointment booking services and other external resources.
We are not responsible for the content, security, or privacy practices of websites that we do not operate. Visiting an external website is subject to that website’s own policies and terms.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, services, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page. We encourage visitors to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Lenox Hill Massage & Physical Therapy PLLC
Address: 261 E 78th St, New York, NY 10075
Phone: 646-755-8838
Email: info@lenoxhillmassage.com
Website: https://lenoxhillmassage.com/